Licensed SSVF Case Manager / Outreach Worker

The Case Manager/Outreach Worker works directly with veterans and their families by helping to outreach to the community, by developing goal plans to meet both the veterans’ immediate needs and housing needs, and by providing crisis intervention and resource referrals.  Maintains computerized case management and hard copy files and is responsible for special projects as assigned.

Reports to: SSVF Program Supervisor

Classification: Non-exempt

Job Duties:

• Assess new clients during screening, intake and orientation
• Assess program qualification criteria of client and aid in qualifying or referring to outside resources
• Develop individualized goal plans and monitors progress in achieving goals
• Assist veterans in goal planning of housing attainment and sustainability including job training, education, money management, income and benefits attainment.
• Provide ongoing support, crisis intervention, housing stability support and resource referrals.
• Coordinate housing, medical, legal, dental and/or psychological services as/if needed
• Work consultatively with other staff to ensure appropriate levels of treatment/support
• Keep client files current through the computerized care management system and maintain ongoing files both on computer and hard copies
• Conduct home visits to support client in housing stabilization.
• Participate in street outreach to identify homeless veterans and present the program as an alternative to homelessness.
• Liaison with the VA outreach departments, community outreach departments, VASH department and the VA benefits and hospital departments
• Visit jails and prisons to present program to inmates and staff.
• Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned
• Supevise 2 Clinical Trainees

Job Requirements:

• Licensed (LMFT or LCSW) for a minimum of 2 years with the ability to supervise clinical interns. 
• Knowledgeable of substance abuse issues, therapeutic interventions, and treatment planning, particularly as relevant to Therapeutic Communities
• Some knowledge of affordable housing programs such Section 8 housing, VASH voucher and Shelter Plus Care programs
• Knowledge of the 12 steps of Alcoholic Anonymous or other fellowships
• Working knowledge of community resources as they relate to homelessness and veterans
• Experience and knowledge in working with a multidisciplinary treatment team
• Word processing skills required
• Veterans preferred
• Three (3) years of work experience is preferred
• Minimum of one (1) year clean and sober, if appropriate
• Master’s Degree, licensed and able to supervise clinical interns required.

New Directions is a well established long-term, residential care, substance abuse, and mental health organization. Founded in 1992, the agency offers a comprehensive set of services for homeless male and female veterans who served in the U.S. Armed Forces.

We offer a competitive benefits package which includes medical, dental and vision which are 100% paid by employer. We also offer supplemental insurance, 12 paid holidays, discount entertainment tickets, credit union services, paid time off, 401k retirement account w/employer match and company sponsored events.

We are an equal opportunity employer.

Please send your resume via fax or email to:

New Directions, Inc.
Attn: Human Resources Dept.
11303 Wilshire Blvd., Bldg. 116
Los Angeles, CA 90073
Fax: 310.696.5610
Email: hr@ndvets.org